Condizioni di Servizio

For any questions about visit options, logistics, or payments, you can contact the Museum’s mobile/WhatsApp line at:
📞 +39 342 1422065

However, the quickest and most efficient way to organize your visit is by filling out our online booking form.
This allows us to receive all the necessary information in an organized and timely way, so we can offer you an experience perfectly tailored to your educational and logistical needs.

By completing the form, you can:

• Receive fast and personalized assistance

• Reserve a date as an option, with no initial commitment

• Obtain a clear summary of your request with all details

Please fill in all sections carefully, selecting the options best suited to your group and providing complete billing information.

Submitting the form does not constitute a confirmed booking. It is an informational request that initiates direct contact with the organizers.
The booking becomes effective only upon receipt of confirmation by email from the organizers.

Until payment is made, the experience is not officially confirmed, and the selected date remains provisional.
The option will automatically expire if not reconfirmed within the agreed time frame.

During booking, you can select the “Provisional Option” box.
An option is a request for availability that lets you express interest in a specific experience without any obligation.
It is often used when the client still needs to finalize other aspects of the trip (e.g. accommodation, transportation) but wishes to secure a tentative date.

Each option has a set expiration date, which will be sent via email.
If the client does not confirm the booking by that deadline, the option automatically expires. The duration of the option depends on how far in advance the requested date is.

The balance must be paid within a few days of receiving the electronic invoice. Only if a fiscal receipt is requested may payment be made on site.

If invoicing is required and the booking is made within the same month as the visit, payment must be made in a single transaction. For bookings totaling up to €200.00, payment is due immediately after the final agreement.

Accepted payment methods for invoiced bookings include:
Bank Transfer, Postal Order (pre-filled on request), or Credit Card in the name of the VAT holder indicated on the invoice.

Bank transfer details:

IDEALCOOP SOC. COOP. SOCIALE ONLUS
Via S. Stefano, 7 – 56045 Pomarance (PI)
IBAN: IT60G03069 71113000000004001
Intesa Sanpaolo – Pomarance Branch

Please indicate in the payment reference the group name, date, and booked services.

Example: ABC School – Museum Visit + Workshop – [current_date]

Cancellations made up to 20 days before the visit date incur no penalty, and any deposit paid will be refunded.

For cancellations made between 20 and 2 days before the visit, 50% of the total cost will be charged.

Alternatively, we offer the option to reschedule the visit for another date, subject to availability.

In the event of a no-show (failure to appear or failure to cancel at least 48 hours before the visit), 100% of the service cost will be retained as a penalty.

In Larderello:
At our Visitor Center in Piazza Leopolda, Larderello, you’ll find restrooms, a café/bar, large indoor halls, and equipped outdoor areas—perfect for relaxing breaks or packed lunches.

These hospitality services are free of charge and suitable for large groups.

In Sasso Pisano:
Just a few kilometers from Larderello is Vapori di Birra, the world’s first craft brewery powered by geothermal steam.
The brewery also offers a restaurant service for large groups, as well as tastings and on-site product sales.

Reservations must be made independently.
📞 Tel. 0588 26156

A few hundred meters from the Larderello Visitor Center, you can also find the La Terrazza restaurant, which offers both indoor and outdoor dining spaces and is ideal for school and group meals.

Reservations must be made independently.
📞 Tel. 0588 67642

For our itineraries—especially when time is limited—we recommend bringing a snack or packed lunch to enjoy at the visitor centers.

The geothermal area can be visited by car or coach.
A public bus service is available, though not all sites are reachable.
The area is not served by a railway network.

For coaches, the following routes are not recommended:

• Castagneto Carducci / Monteverdi / Canneto / Serrazzano

• Montecastelli Pisano / San Dalmazio

For all activities, your own vehicle is required, especially when the itinerary includes multiple sites located some distance apart. Transfers are not included in our services, and no dedicated shuttle is provided.

Transportation must be arranged independently.

Distances between sites are manageable:

• Geothermal Museum ↔ Soffione: approx. 2 km

• Monterotondo ↔ Sasso Pisano: approx. 10 km

• Monterotondo ↔ Larderello: approx. 20 km

Each stop must therefore be reached by your own means (car or coach) following the directions provided upon booking.

If you have difficulty arranging transport, contact us — we’ll help you find the best solution.

Punctuality is essential to ensure smooth service and avoid overlapping with other bookings.

Please do not arrive too early or too late. In case of delay, the duration of the service may be shortened. In the event of a major delay, the activity may be postponed or canceled according to our service conditions.

Guided tours of the Geothermal Museum take place regardless of weather conditions.

For outdoor activities (excursions, traverses, geosite visits), the management reserves the right to evaluate feasibility on the day, depending on weather conditions. In the event of heavy rain or adverse weather, the program may be modified, suspended, or canceled for safety reasons only.

Our staff will always do their best to ensure the scheduled activities can take place, even under less-than-ideal conditions.
Please wear appropriate clothing and bring rain protection.

In the event of cancellations or modifications due to force majeure, no refund will be issued, as these situations are beyond the organizer’s control.

Reductions in participant numbers communicated at least 10 days before the visit will be invoiced based on the actual number of participants.

After that deadline, refunds will be granted only up to a maximum of 10% of the total number of participants.

If the group fails to show up or does not cancel at least 48 hours in advance, 100% of the service cost will be retained as a penalty.

No refunds are issued for last-minute cancellations, as guides and staff are specifically scheduled and engaged for the reserved experience, dedicating time, resources, and organization to its successful execution.

The only exception applies to public force majeure events, duly documented, such as:

• Official municipal or Civil Protection orders mandating school closures or travel bans, either from the point of origin or to the destination.

In these cases, official documentation (e.g. school notice, ordinance, public announcement) must be provided.

Personal circumstances such as illness, injury, or other impediments, even if certified, do not constitute grounds for refund, as they are not recognized among the conditions for cancellation.